Cancellation & Refund Policy
1. DIGITAL PRODUCT POLICY
TD80 driver packages are digital products delivered after verified payment. Because digital files can be copied and retained once accessed, completed digital orders are normally non-returnable and non-refundable after the driver has been downloaded, accessed or successfully delivered to the customer's account.
2. BEFORE PAYMENT
Customers must check printer model, Mac processor, macOS compatibility, required label size and package benefits before payment. A change of mind, accidental purchase, unsupported device selected by the customer, lack of a Mac, printer hardware fault or failure to follow the guide is not automatically eligible for a refund.
3. CANCELLATION OF UNPAID ORDERS
A pending order may be abandoned without charge. If payment is not completed within the configured period, the website may automatically mark the order as failed. The customer may use Pay Now to start a new payment attempt. An order cannot be cancelled as an unpaid order after payment has been captured.
4. CASES THAT MAY BE REVIEWED
A refund review may be requested for a verified duplicate payment, an amount captured without an order being activated, a corrupted or unavailable file that Own Choice Enterprise cannot restore, or a proven technical incompatibility that was incorrectly represented on the product page and cannot be resolved through reasonable support. Approval is not automatic and supporting screenshots, videos, printer details, About This Mac information and cooperation with troubleshooting may be required.
5. NON-REFUNDABLE CASES
Refunds are normally not available for change of mind; refusal to follow installation steps; wrong printer/model information supplied by the customer; Apple Silicon or another unsupported computer; printer, USB, cable, label, network or third-party website faults; successful downloads; sharing or misuse of files; completed remote installation; consumed support time; or inability caused by unauthorised system changes.
6. REQUEST PROCEDURE
Contact WhatsApp support at +91 94295 55962 or email nayanpatel5913@gmail.com with the order ID, registered mobile number, payment ID, description of the issue and requested evidence. Requests should be made promptly after purchase and before repeatedly downloading or sharing the files.
7. REVIEW AND DECISION
The support team may first attempt repair, replacement download, updated instructions or remote troubleshooting. Refund eligibility is decided after checking payment records, download logs and technical evidence. Approved refunds may be full or partial depending on the delivered digital product, support already used and the verified issue, subject to applicable consumer law.
8. REFUND PROCESSING
Approved refunds are initiated to the original payment method through Razorpay. Bank or UPI processing time is controlled by the payment provider and receiving bank and may take approximately 5–10 business days after initiation. GST, invoice and refund records will be adjusted as legally required. Payment gateway delays are outside direct control of Own Choice Enterprise.
9. FAILED OR PENDING PAYMENTS
If money is debited but the website shows pending or failed, do not make repeated payments immediately. The system may reconcile captured payments automatically. Contact support with the Razorpay payment reference if the status does not update. A payment that was not captured is generally reversed by the bank/payment provider according to its own timeline.
10. STATUTORY RIGHTS
Nothing in this policy removes rights that cannot legally be excluded under applicable Indian consumer law. Fraudulent refund claims, chargeback abuse or redistribution of the digital file may result in account suspension and evidence being provided to the payment provider.
TD80 driver packages are digital products delivered after verified payment. Because digital files can be copied and retained once accessed, completed digital orders are normally non-returnable and non-refundable after the driver has been downloaded, accessed or successfully delivered to the customer's account.
2. BEFORE PAYMENT
Customers must check printer model, Mac processor, macOS compatibility, required label size and package benefits before payment. A change of mind, accidental purchase, unsupported device selected by the customer, lack of a Mac, printer hardware fault or failure to follow the guide is not automatically eligible for a refund.
3. CANCELLATION OF UNPAID ORDERS
A pending order may be abandoned without charge. If payment is not completed within the configured period, the website may automatically mark the order as failed. The customer may use Pay Now to start a new payment attempt. An order cannot be cancelled as an unpaid order after payment has been captured.
4. CASES THAT MAY BE REVIEWED
A refund review may be requested for a verified duplicate payment, an amount captured without an order being activated, a corrupted or unavailable file that Own Choice Enterprise cannot restore, or a proven technical incompatibility that was incorrectly represented on the product page and cannot be resolved through reasonable support. Approval is not automatic and supporting screenshots, videos, printer details, About This Mac information and cooperation with troubleshooting may be required.
5. NON-REFUNDABLE CASES
Refunds are normally not available for change of mind; refusal to follow installation steps; wrong printer/model information supplied by the customer; Apple Silicon or another unsupported computer; printer, USB, cable, label, network or third-party website faults; successful downloads; sharing or misuse of files; completed remote installation; consumed support time; or inability caused by unauthorised system changes.
6. REQUEST PROCEDURE
Contact WhatsApp support at +91 94295 55962 or email nayanpatel5913@gmail.com with the order ID, registered mobile number, payment ID, description of the issue and requested evidence. Requests should be made promptly after purchase and before repeatedly downloading or sharing the files.
7. REVIEW AND DECISION
The support team may first attempt repair, replacement download, updated instructions or remote troubleshooting. Refund eligibility is decided after checking payment records, download logs and technical evidence. Approved refunds may be full or partial depending on the delivered digital product, support already used and the verified issue, subject to applicable consumer law.
8. REFUND PROCESSING
Approved refunds are initiated to the original payment method through Razorpay. Bank or UPI processing time is controlled by the payment provider and receiving bank and may take approximately 5–10 business days after initiation. GST, invoice and refund records will be adjusted as legally required. Payment gateway delays are outside direct control of Own Choice Enterprise.
9. FAILED OR PENDING PAYMENTS
If money is debited but the website shows pending or failed, do not make repeated payments immediately. The system may reconcile captured payments automatically. Contact support with the Razorpay payment reference if the status does not update. A payment that was not captured is generally reversed by the bank/payment provider according to its own timeline.
10. STATUTORY RIGHTS
Nothing in this policy removes rights that cannot legally be excluded under applicable Indian consumer law. Fraudulent refund claims, chargeback abuse or redistribution of the digital file may result in account suspension and evidence being provided to the payment provider.
Last updated: 24 August 2026